Plans, invoices, and usage
Understand your Cloud service charges, model usage, and the controls available in Tale.
2 min read
Your Cloud service agreement determines what you pay for hosting, support, seats, and storage. Model usage is a separate consideration: the provider and model you use affect the cost of each AI request.
Understand the charges
Tale offers the free, self-hosted Community edition and Enterprise for managed Cloud or supported self-hosted deployments. Both include the same product features. Enterprise adds professional services and support; it does not unlock a separate set of product controls.
The pricing page is the source for current seat and storage rates, billing periods, and included services. It lists AI usage at provider rates without a markup. Use your agreed quote and service agreement for the terms that apply to your organization.
Find an invoice or change billing details
Contact the Tale team through your Enterprise support channel for invoices, billing details, seat changes, or questions about a charge. There is no Settings > Billing page in the shared product interface. Usage dashboards are operational records, not an invoice portal.
When querying a charge, include the billing period, organization, and invoice reference. Never include provider keys or API keys.
Understand model usage
Open Usage analytics to see the usage recorded by the platform. Use the date range and model or user breakdowns to find what generated the activity.
A displayed usage cost and a final invoice serve different purposes. Your commercial agreement and the provider’s billing rules determine the amount payable; do not treat a dashboard total as a final invoice or tax statement.
Set limits for the workspace
Use Policies and limits to configure the controls your team needs. Check the scope of each rule and test it with an account in that scope. Platform limits apply to the activity they govern; they do not change the terms of your hosting contract.
For self-hosted Community, you operate the infrastructure and pay your chosen providers directly. The same usage and policy pages help you understand that activity.